Welcome to IITMS Academy – Hospital Administration Course
Begin Your Journey in Healthcare Management with the Hospital Administration Course
at IITMS Academy!
Are you interested in pursuing a career in healthcare management? The Hospital
Administration course at IITMS Academy, Kochi, is designed for students who aspire to
manage healthcare organizations effectively and efficiently. Our course will equip you with the
knowledge and skills necessary to oversee the operations of hospitals, clinics, and other
healthcare institutions.
Whether you’re aiming to be a hospital administrator, healthcare manager, or even a policy
maker in the healthcare sector, this course will lay a strong foundation for your career
Course Overview
Course Name: Hospital Administration
Duration: 6 months
Mode of Delivery: Classroom-based + Online Learning (Hybrid)
Minimum Qualification: 12th Grade (Any Stream)
SYLLABUS
1. Basic Concept of Hospital Administration (HA)
Hospital administration involves planning, directing, coordinating, and
overseeing medical and health services. It ensures the smooth operation of
a healthcare facility, maintaining high standards of patient care, regulatory
compliance, and efficient resource utilization.
2. General Management in a Hospital
General management in hospitals encompasses:
• Strategic Planning: Long-term vision for hospital growth and
service expansion.
• Human Resource Management (HR): Hiring, training, payroll,
employee relations, and compliance with labor laws.
• Financial Management: Budgeting, cost control, and revenue
generation.
• Facility Management: Maintenance of hospital infrastructure,
sanitation, and safety protocols.
3. HR and Marketing in Hospitals
• HR Management:
• Recruitment of doctors, nurses, and support staff.
• Performance management and employee welfare.
• Training programs to enhance service quality.
•• Marketing Management:
• Branding and hospital promotion.
• Digital marketing strategies (SEO, social media, hospital
website).
• Community outreach programs.
• Patient engagement and satisfaction surveys.
4. Drugs and Pharmaceuticals Management
• Procurement & Inventory Control: Sourcing, stocking, and
distribution of medicines.
• Regulatory Compliance: Adhering to FDA, GMP, and other legal
requirements.
• Pharmacy Management: Maintaining prescription accuracy,
storage conditions, and expiry tracking.
• Cost Control Measures: Avoiding overstocking and reducing
wastage.
5. Quality Management in Hospitals
• Accreditation & Standards: NABH, JCI, and ISO certifications.
• Patient Safety & Infection Control: Protocols to prevent
hospital-acquired infections.
• Clinical Audits & Performance Monitoring: Ensuring best
practices in medical procedures.
• Feedback & Continuous Improvement: Addressing patient
complaints and staff training.6. Materials and Purchase Management
• Procurement Planning: Vendor selection, contract negotiations,
and bulk purchasing.
• Inventory Management: Keeping track of medical supplies,
linen, and equipment.
• Cost Efficiency: Avoiding unnecessary purchases while
maintaining quality.
• Supply Chain Management: Timely delivery and coordination
between departments.
6. Operations and Maintenance of a Hospital (Administrative View)
• Infrastructure Management: Ensuring buildings, power supply,
and HVAC systems are operational.
• Biomedical Equipment Maintenance: Regular servicing of MRI,
CT, ventilators, and other devices.
• Security & Safety Management: Fire safety, CCTV monitoring,
and emergency evacuation plans.
• Waste Management: Biomedical waste disposal as per
environmental guidelines.
7. Supportive Departments in a Hospital
• Laboratory & Diagnostics: Pathology, radiology, and imaging
services.
• Housekeeping & Sanitation: Cleanliness, infection control, and
laundry services.• Catering & Nutrition Services: Providing diet plans for patients.
• IT & Records Management: Electronic Medical Records (EMR)
and hospital management software.
• Ambulance & Emergency Services: Rapid response for critical
cases.
8. General Terms in Hospital Administration
• In-Patient (IP) & Out-Patient (OP): Admitted vs. walk-in patients.
• Triage: Categorization of emergency patients based on severity.
• ICU, CCU, NICU: Intensive Care, Cardiac Care, and Neonatal
Intensive Care Units.
• Medical Tourism: Attracting international patients for treatment.
• Patient Satisfaction Index (PSI): A measure of service quality.
9. Standard Formats Used in Hospital Administration
• Patient Admission & Discharge Form
• Medical Record Keeping Format
• Billing & Insurance Claim Format
• Employee Attendance & Payroll Format
• Vendor & Purchase Order Format
• Incident Report Format (for accidents, infections, or patient
complaints)
Eligibility Criteria
● Minimum Qualification: 12th grade or equivalent from any stream (Science, Commerce,
Arts).
● Basic Knowledge: No prior knowledge is required, but an interest in the subject is
encouraged.
